Shipping and Handling
Due to the current Pandemic Outbreak of COVID-19 , our country Malaysia has been on a Movement Restriction Order until May 12th. With that, we will only process orders once every THURSDAY of the week for the safety and the well being of our front liners and customers.
You will receive a confirmation email once your order has made and tracking number of your order once it has been shipped out. If you have any inquiries in regards to your order, kindly e-mail us at firstname.lastname@example.org
* Due to the COVID-19 pandemic, shipment duration may take longer than expected, we apologize in advance for any inconveniences cause upon your purchase *
All International orders will be shipped out from Kota Kinabalu, Sabah via DHL Express and domestic orders will be shipped out from our local courier service Post Laju Express.
Important Notes : All International shipping costs do not include any taxes or duties. Recipients are responsible for any charges of taxes or duties that may be incurred by your local customs.
Below are the rates and available countries that we can ship to :
All States in Malaysia
Free ( 1 - 3 Business Days )
Brunei, Singapore, Indonesia -
MYR 35 ( 5 - 10 Business Days )
Canada, United States
MYR 60 ( 8 - 10 Business Days )
Japan, Korea, Philippines , China, Hong Kong, Nepal, Macau, Thailand, Vietnam, Taiwan, Mongolia
MYR 50 ( 8 - 10 Business Days )
United Kingdom, Australia, New Zealand, Austria, Spain, Italy, Russia, Romania, Poland, Norway, Sweden, Switzerland, Denmark, Germany, Finland, France
MYR 65 ( 8 - 10 Business Days )
In cases where earrings are damaged in transit or upon arrival, please send pictures immediately to email@example.com and we will consider options for replacements or repair. All items are final sale - we do not offer any refunds after a purchase has been placed for hygienic purposes.
All pieces are handmade and therefore must be handled with care. If your earrings require repair due to wear, we offer Free Repair Service for any purchase. Please contact firstname.lastname@example.org to arrange for item shipment and repair details.