Made To Order
Each TALEE pair is carefully handmade to order. Please allow 5-7 business days for your order to be completed before it is dispatched. Once your order is ready to ship, our team will email you with your shipping confirmation, tracking number and order details so you can follow your parcel along its journey.
Local Delivery & Pick-Up
For local deliveries and studio pick-ups, our team will contact you personally to arrange the delivery or collection details once your order is ready.
As each piece is made by hand, we truly appreciate your patience while we prepare your TALEE piece especially for you.
** If you have an urgent order and require it to be shipped at a specific time, please contact us directly at info@taleestudio.com. Email title: URGENT ORDER - *Include order number*
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All International orders & Express Domestic orders will be shipped out from Kota Kinabalu, Sabah via DHL Express and standard domestic orders will be shipped out from our local courier service Pos Laju.
Shipping rates will vary depending on weight of product and shipping distance.
Important Notes : All International shipping costs do not include any taxes or duties. Recipients are responsible for any charges of taxes or duties that may be incurred by your local customs.
Local Deliveries
We offer local deliveries from Monday - Sunday ( 8am to 8pm )
Delivery Rates - Starting from RM15.00
Below are the rates and available countries that we can ship to :
Shipping - Domestic
All States in Malaysia
Standard Shipment - starting from RM 10.00 ( 3 - 5 Business Days )
Express Shipment - starting from RM45.00 ( 1 - 3 Business Days)
Shipping - International
Starting from RM 85.00 ( 1 - 3 business days )
Singapore
Starting from RM 90.00 ( 5 - 10 business days )
Laos, China, Hong Kong SAR China, Indonesia, Macao SAR China, Philippines, Taiwan, Thailand, Vietnam, Cambodia, Myanmar, Pakistan, Bhutan, Brunei.
Starting from RM 90.00 ( 6 - 10 business days )
Canada, Japan, United States, Mexico, Australia, Austria, Bangladesh, Belgium, Denmark, Finland, France, Germany, Vatican City, Hungary, India, Ireland, Italy, Korea, Luxembourg, Monaco, Mongolia, Nepal, Netherlands, New Zealand, Norway, Portugal, South Korea, Spain, Sri Lanka, Sweden, Switzerland, United Kingdom, Liechtenstein.
Starting from RM 120.00 ( 8 - 12 business days )
Rest of the world.
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Returns
In cases where earrings are damaged in transit or upon arrival, please send pictures immediately to info@taleestudio.com and we will consider options for replacements or repair. All items are final sale - we do not offer any refunds after a purchase has been placed for hygienic purposes.
Damages
All pieces are handmade and therefore must be handled with care. If your earrings require repair due to wear, we offer Free Repair Service for any purchase. Please contact lorraine@taleestudio.com to arrange for item shipment and repair details.