Shipping and Return Policy

Shipping and Handling 

In light of the current COVID-19 pandemic, all delivery logistics will likely be impacted and shipment duration may take longer than expected. We apologize in advance for any inconveniences upon your orders.

 All shipments will be processed once every THURSDAY of the week. 

You will receive a confirmation email once your order has made together with a tracking number of your order once it has been shipped out. If you have any inquiries in regards to your order, kindly e-mail us at info@taleestudio.com  

_____

All International orders & Express Domestic orders will be shipped out from Kota Kinabalu, Sabah via DHL Express and standard domestic orders will be shipped out from our local courier service J&T Express. 

Important Notes : All International shipping costs do not include any taxes or duties. Recipients are responsible for any charges of taxes or duties that may be incurred by your local customs.  

Below are the rates and available countries that we can ship to : 

Domestic 

 All States in Malaysia

Standard Shipment - RM15.00 ( 3 - 8 Business Days ) 

Free Standard Shipment above RM100

 

Express Shipment - RM 35.00 ( 1 - 3 Business Days ) 

Free Express Shipment above RM500

 

International 

RM 60.00 ( 1 - 3 business days ) 

Singapore 

 

RM 68.00 ( 5 - 10 business days ) 

China, Hong Kong, Indonesia, Macao, Philippines, Taiwan, Thailand, Vietnam, Cambodia, Myanmar, Pakistan, Bhutan. 

 

RM 75.00 ( 6 - 10 business days ) 

Canada, Japan, United States, Mexico, Australia, Austria, Bangladesh, Belgium, Denmark, Finland, France, Germany, Vatican City, Hungary, India, Ireland, Italy, Korea, Luxembourg, Monaco, Mongolia, Nepal, Netherlands, New Zealand, Norway, Portugal, South Korea, Spain, Sri Lanka, Sweden, Switzerland, United Kingdom, Liechtenstein. 

 

RM 120.00 ( 8 - 12 business days )  

Rest of the world. 

 

 _____

Returns 

In cases where earrings are damaged in transit or upon arrival, please send pictures immediately to info@taleestudio.com and we will consider options for replacements or repair. All items are final sale - we do not offer any refunds after a purchase has been placed for hygienic purposes. 

Damages 

All pieces are handmade and therefore must be handled with care. If your earrings require repair due to wear, we offer Free Repair Service for any purchase. Please contact lorraine@taleestudio.com to arrange for item shipment and repair details.